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Sandos Caracol Eco Resort - All Inclusive

Sandos Caracol Eco Resort - All Inclusive

Relevant aspects

  • All Nature Experience program with activities for the whole family
  • Natural sinkholes
  • Night shows and Mayan ceremonies
  • Water park with 29 slides for children and adults
  • WiFi

Parque acuático y zona de toboganes fuera de servicio

The water park and the slide area will be closed until further notice for preventive maintenance work.

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About hotel

Sandos Caracol Eco Resort is an all-inclusive family beach hotel located in a natural ecosystem in Playa del Carmen. Surrounded by jungle, you can find spider monkeys and tropical birds everywhere. The little ones in the family have a high priority, so it has a children's club with a variety of games and crafts, as well as activities for teenagers. The property has a water park with 29 slides ideal for all ages. Here, there are crystalline sinkholes and mangroves. You can experience the All-Nature Experience, which includes various daily ecological activities such as floating in a crystal clear river, swimming in a cenote, learning the techniques to survive in the jungle, as well as witnessing Mayan outdoor shows. The all-inclusive plan allows you to choose from a large number of buffet and à la carte restaurants and bars. For everyone's fun, there are two other swimming pools, one of them with an area for children. The hotel has 956 rooms and suites distributed in villas that range from the jungle to the beach. All are equipped with a private bathroom with shower, minibar, balcony or terrace, TV with cable channels and air conditioning. The Royal Elite rooms are located in environmentally friendly buildings and use energy-saving air conditioning, water heated with solar panels, LED interior lights, a water recycling system and wooden furniture from certified forests. Downtown Playa del Carmen is 6 kilometers (3.7 mi) away, with a variety of shops and restaurants, Playa del Carmen pier is 7 kilometers (4.3 mi) away, from where the ferry leaves for the island of Cozumel, and Xcaret ecological park with fun for the whole family is 16 kilometers (10 mi) away. Cancun International Airport (CUN) is 52 kilometers (32 mi) away. ***The “adults only” categories allow people over 18 years of age. ***The local government has a mandatory tax of $32.57 MXN per room, per night, to be paid directly at the property. ***At check-in, a credit card will be required to make a withholding in the amount of $5,000.00 MXN. This is to address any potential issues. At the time of the guest's departure, the reception will release the amount withheld. ***When confirming the reservation, the customer knows and accepts that for reasons of the official guidelines derived from the current situation, the hotel can modify and adapt schedules and services according to the needs of each moment. In addition, the client undertakes to comply with the official rules and internal regulations of the hotel at all times to comply with the regulations established by the current situation, leaving it to the discretion of the hotel management to cancel the stay in case of non-compliance. In addition, the hotel can make use of the right of admission based on official guidelines. ***Before your trip, please check with the national government the entry and stay requirements of the country you are visiting. Keep in mind that it is the traveler's responsibility to meet the rules and regulations established by the destination country.

Hotel services

Included services

  • Hydromassage bathtub
  • Outdoor pool
  • Indoor heated pool
  • Massage service
  • Spa services
  • Sun terrace
  • Spa
  • Open all year round
  • Beach chairs/loungers
  • Hammam
  • Spa facilities
  • Pool with views
  • Parasols
  • Water slide
  • Shallow area
  • Adapted for wheelchairs
  • Adapted for people with reduced mobility
  • Tourist assistance
  • Billiards
  • Nightclub
  • Ski
  • Golf
  • Board games
  • Water park
  • Fishing
  • Table tennis
  • Beach
  • Private beach
  • Windsurf
  • Yoga
  • Evening entertainment
  • Outdoor gaming equipment
  • Badminton equipment
  • Game room
  • Hiking
  • Canoeing
  • Snorkel
  • Socket near the bed
  • Ironing utensils
  • ATM
  • Currency exchange
  • Parking lot
  • Wireless Internet
  • Terrace
  • Car rental
  • Meeting room
  • Cleaning products
  • Pool bar
  • Restaurant
  • Snack Bar
  • Packed lunches
  • Buffet for children
  • Themed dinners
  • Children's menu
  • Smoking area
  • Children's Club
  • Indoor play area
  • Children's play area
  • English
  • Dutch
  • For all ages
  • Animation staff
  • Lockers at the gym/spa
  • Security
  • Fire extinguishers
  • 24 -hour reception
  • Luggage storage
  • Transfers to the cruise port
  • Beauty salon
  • Opening hours

Services with extra charge

  • Sauna
  • Laundry services
  • Dry cleaning service
  • Babysitter
  • Meeting/banquet rooms
  • Transportation
  • Transfers to the airport

Policies

Need-to-know information for guests at this property

Hotel all-inclusive meal plan

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Free cancellation

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